About ONYX

ONYX is a social commerce agency founded by former TikTok leaders and industry experts. Established in the UK, we now operate across Europe and North America, helping brands unlock the commercial potential of social platforms.

As consumer behaviour shifts towards social commerce, we combine platform expertise, creative strategy and operational delivery to turn audience engagement into measurable business outcomes.

The Role

We’re expanding our North American client team and looking for an experienced Account Director to lead client relationships, develop social commerce strategies and drive commercial performance across TikTok Shop, Live commerce and paid advertising.

You’ll work closely with senior client stakeholders, internal teams and ONYX’s founders to develop strategies that deliver measurable results. From overseeing campaign execution to identifying new growth opportunities, you’ll play a central role in ensuring our clients achieve their commercial objectives.

This is also a leadership position, with responsibility for building, managing and developing a high-performing account team as ONYX continues to expand across North America.

What We’d Like You to Bring

We’re looking for an experienced commercial leader with an entrepreneurial mindset, a strong understanding of social commerce and a genuine interest in the opportunities TikTok presents for brands.

You’ll be confident managing senior client relationships, translating performance data into actionable strategies and leading teams to deliver exceptional results. Strong communication, analytical thinking and operational discipline are essential, alongside the ability to adapt quickly and solve problems independently.

As a growing business, we value people who take ownership, enjoy collaboration and are motivated by the opportunity to help shape both client success and the future of ONYX.

What We Offer

ONYX is an entrepreneurial and growing business operating at the forefront of social commerce. You’ll have the opportunity to work with experienced industry leaders, contribute to our North American expansion and take ownership of meaningful client relationships.

We offer a collaborative and inclusive working environment where people are encouraged to challenge ideas, develop their skills and make a genuine contribution to the business.

Benefits

• Competitive base salary plus performance bonus

• Medical, dental and vision insurance

• 401(k) retirement plan with company contribution

• 20 days paid holiday plus US public holidays

• Paid sick leave

• Paid parental leave

• Flexible working arrangements

• Company laptop and home-office equipment

• Annual learning and development allowance

Why Work With Us

Joining ONYX means becoming part of a business helping shape how brands approach social commerce. You’ll work alongside former TikTok leaders and experienced industry specialists, combining platform knowledge with hands-on commercial delivery.

As we expand across North America, you’ll have the opportunity to influence our growth, build strong client partnerships and develop a team that delivers measurable results.

We offer the autonomy to make decisions, the support to develop professionally and the opportunity to play a meaningful role in a growing international business.