Role
Live Strategy & Operations Specialist
Location
London, UK
Type
Full-time Hybrid (3 days in London office)
Key Requirements
- Experience with TikTok Live or live commerce environments
- Strong organisational and project management skills
- Excellent communication and stakeholder management
- Ability to analyse performance data and identify opportunities for improvement
- Confident managing multiple projects in a fast-paced environment
- High attention to detail and a structured approach to planning
- Ability to work independently and collaboratively
- Proactive, solutions-focused mindset
Desirable
- STEM degree or A-Levels
- Additional European language, Mandarin or Korean
- Experience within social commerce or e-commerce
Key Activities
- Produce and oversee TikTok Live sessions
- Plan Live schedules, product selection and promotional activity
- Coordinate presenters, creators and studio teams
- Support client strategy and account management
- Monitor Live performance and identify optimisation opportunities
- Deliver reporting and commercial insights
- Ensure smooth operational delivery across Live campaigns
- Support the continued growth of client accounts
Job Description
About ONYX
ONYX is an agency built specifically for TikTok, founded by former TikTok leaders and industry experts. We help brands unlock the commercial potential of social commerce by combining creators, content and commerce into structured growth systems.
As consumer behaviour continues to shift towards social platforms, we work with brands to turn attention into measurable business outcomes through TikTok Shop, creator partnerships, paid media and Live commerce.
The Role
We’re looking for a Live Strategy & Operations Specialist to join our growing Live team. This hybrid role combines hands-on Live production with account management, giving you the opportunity to shape both the operational delivery and commercial performance of TikTok Live programmes.
Initially, your time will be split between producing Live sessions and supporting client accounts, with the opportunity to progress into a more account management-focused role as the team continues to grow.
You’ll work closely with creators, presenters, clients and internal teams to deliver engaging Live shopping experiences that drive measurable commercial results.
What We’d Like You To Bring
We’re looking for someone who thrives in a fast-moving environment and enjoys combining creativity with operational excellence.
You should be highly organised, confident communicating with clients and creators, and comfortable managing multiple priorities at once. Above all, you’ll be passionate about TikTok, social commerce and Live shopping, with a desire to help brands build meaningful growth through the platform.
What We Offer
ONYX is an entrepreneurial and innovative business operating in one of the fastest-growing areas of digital commerce. You’ll have the opportunity to make a meaningful contribution to our growth, work alongside experienced industry leaders and develop your career in a supportive and ambitious environment.
Benefits
- Competitive salary
- Pension contributions
- Performance bonus
- Health Cash Plan
- Hybrid working with three days in the London office
- 25 days holiday plus bank holidays
- Two weeks “work from anywhere” allowance
- Health and wellness benefits
- Home office, mobile and broadband allowance
- Volunteer days
- High levels of responsibility, autonomy and career progression