Role
Account Strategist
Location
London, UK
Type
Full-time / Hybrid
Key Requirements
- Minimum 2+ years’ experience in e-commerce marketplace operations, ideally TikTok Shop
- Strong understanding of TikTok Shop commercials, campaigns, fulfilment and optimisation
- Experience managing client and stakeholder relationships
- Advanced Excel and Google Sheets skills
- Strong analytical and reporting capabilities
- Excellent written, verbal and presentation skills
- Degree-level education or equivalent
- Ability to work independently and manage multiple priorities
- Strong attention to detail and process improvement mindset
- Adaptable, resilient and comfortable in a fast-paced environment
Desirable
- Additional European language (Spanish, Italian, German or French)
- STEM qualifications
- Experience leading client meetings
- Experience mentoring or supporting junior team members
Key Activities
- Develop social commerce strategies across TikTok Shop, Ads and content
- Manage TikTok Shop onboarding, setup and operations
- Plan and execute campaigns, promotions and sales events
- Analyse performance data and identify growth opportunities
- Deliver reporting and actionable insights to clients
- Build and manage affiliate and creator partnerships
- Lead day-to-day client communication and planning sessions
- Support the planning and execution of TikTok Shop Live events
- Mentor and support junior team members
- Drive client retention, growth and account expansion
Job Description
About ONYX
ONYX is an agency built specifically for TikTok, founded by former TikTok leaders and industry experts. We help brands unlock the commercial potential of social commerce by combining creators, content and commerce into structured growth systems.
As consumer behaviour continues to shift towards social platforms, we work with brands to turn attention into measurable business outcomes through TikTok Shop, creator partnerships, paid media and Live commerce.
The Role
We’re looking for an Account Strategist / Manager to join our growing client team. This role is ideal for someone who is passionate about TikTok, social commerce and creator culture, and wants to play a key role in helping brands succeed on the platform.
You’ll work closely with clients, creators and internal teams to develop strategies, optimise performance and deliver commercial results. A strong understanding of TikTok Shop operations, creator ecosystems, reporting and optimisation is essential.
What We Offer
ONYX is an entrepreneurial and innovative business operating in one of the fastest-growing areas of digital commerce. You’ll have the opportunity to make a meaningful contribution to our growth, work alongside experienced industry leaders and develop your career in a supportive and ambitious environment.
Benefits
- Competitive salary
- Pension contributions
- Profit-share bonus
- Health Cash Plan
- Hybrid working with London office time
- Flexible working focused on outcomes
- 25 days holiday plus bank holidays
- Two weeks “work from anywhere” allowance
- Health and wellness benefits
- Home office, mobile and broadband allowance
- Volunteer days
- High levels of responsibility, autonomy and career progression
